Africa Airports Customer Experience Association (AACXA)

CX Advocacy & Voice of the Customer: Representing passenger interests in airport strategy, operations, and policy dialogue.

Standards, Certification & Accreditation : Defining and upholding Africa-relevant CX professional standards aligned with global best practice.

Research, Benchmarking & CX Index: Measuring, comparing, and publishing airport CX performance across Africa.

Training & Capacity Building: Developing CX professionals, leaders, and frontline teams.

Audits & Maturity Assessments: Independently assessing CX capability and service delivery.

Awards & Recognition: Recognizing airports and leaders driving CX excellence.