AACXA serves as the collective voice of the passenger, supporting airport authorities, airlines, regulators, and service providers to deliver safe, seamless, inclusive, and globally competitive airport experiences.

Our Mandate
• Represent the voice of the customer in African airport ecosystems
• Establish professional CX standards and certifications
• Conduct independent CX research, benchmarking, and audits
• Build CX leadership capacity
• Recognize excellence through Africa Airports CX Awards

Trusted Global Alignment
AACXA aligns with global aviation and CX bodies including ACI, IATA, CXPA Global, ECXO, academic institutions, and regional CX institutes.

Why AACXA Exists
Africa’s aviation growth demands: Passenger-centric service delivery, Professional CX capability, Measurable performance benchmarks, & Continental collaboration. AACXA fills the gap between policy, operations, and passenger expectations.

Legal Status & Headquarters
AACXA is a Pan-Africa Organization Limited by Guarantee (Non-Profit) headquartered in Ébène, Republic of Mauritius.