AACXA Partner Resources – Links & Access
Overview
AACXA Partner Resources connect members to trusted global research, aviation standards, CX frameworks, and academic knowledge through collaboration with leading multilateral institutions, aviation bodies, professional associations, and universities. These resources support evidence-based customer experience improvement, benchmarking, governance, and professional development across Africa’s airport ecosystem.
Multilateral & Development Finance Partner Resources
World Bank
Focus: Aviation policy, transport performance, service delivery, governance, sustainability
https://www.worldbank.org
https://www.worldbank.org/en/topic/transport
https://openknowledge.worldbank.org
AACXA Use:
Policy alignment, CX governance frameworks, sustainability and development impact references.
African Development Bank (AfDB)
Focus: African transport infrastructure, aviation development, ESG, regional integration
https://www.afdb.org
https://www.afdb.org/en/topics-and-sectors/sectors/transport
AACXA Use:
African aviation context for benchmarking, CX maturity, and capacity-building programs.
Global Aviation & Industry Body Resources
Airports Council International (ACI)
Focus: Airport service quality, passenger experience, operations, benchmarking
https://aci.aero/programs-and-services/passenger-experience
AACXA Use: Alignment of AACXA standards with global airport CX best practice.
International Air Transport Association (IATA)
Focus: Passenger journey standards, airline–airport interface, operational guidance
https://www.iata.org/en/programs/passenger/
AACXA Use: End-to-end passenger journey design and airport–airline CX coordination.
American Association of Airport Executives (AAAE)
Focus: Airport leadership, governance, professional education
AACXA Use: Executive leadership development and airport governance references.
Global CX Professional Bodies & Networks
Customer Experience Professionals Association (CXPA Global)
Focus: CX frameworks, metrics, certification, maturity models
European Customer Experience Organization (ECXO)
Focus: CX governance, accreditation, maturity frameworks
The Conference Board – Customer Experience Council
Focus: Executive-level CX research and board insights
https://www.conference-board.org
https://www.conference-board.org/topics/customer-experience
CX Network
Focus: Global CX thought leadership, practitioner insights, case studies, trends
CCA Global
Focus: CX communities, applied practice, case studies
cXm Professionals Association (CXMPA)
Focus: CX professional development and practitioner networks
Regional & National CX Institute Resources
Customer Experience Institute – South Africa
https://www.cxinsa.co.za
Institute of Customer Experience – Kenya
https://www.icxkenya.co.ke
AACXA Use: Localization of CX frameworks and Africa-specific capacity building.
Academic & Research Partner Resources
University of North Dakota – Customer Experience Program
Focus: CX education, analytics, research methodologies
https://business.und.edu/academics/customer-experience/
University of California, Santa Barbara – Customer Experience Programs
Focus: Professional CX education, service research, behavioral insights, experience design
https://www.ucsb.edu
https://www.ucsb.edu/research
https://zs.professional.ucsb.edu/customer-experience.html
AACXA Use:
Academic rigor for research design, benchmarking methodology, CX leadership development, and validation of the Africa Airports CX Index.
AACXA leverages a global ecosystem of aviation, CX, academic, and development partners—combining research, benchmarking, and practitioner insight to elevate passenger experience across Africa’s airports.