Purpose:
Entry pathway for emerging professionals building foundational competence in airport customer experience.

Eligibility:

• Recent graduates or final-year students in aviation, transport, hospitality, business, service design, or customer experience
• Early-career professionals with limited practical CX experience

Profile:
• Learning-focused

• Exposure to CX principles and airport operations

• Preparing for professional certification

Key Features:
• Access to learning resources and introductory training
• Participation in forums, webinars, and events
• Use of the designation GradACXA

Progression Path:
• Advancement to Associate (AACXA) upon meeting experience and competency requirements.

Purpose:
Professional recognition for individuals applying CX principles in airport or aviation environments.

Eligibility:

• Minimum 1–3 years relevant experience in aviation, airport operations, service delivery, or CX-related roles
• Demonstrated understanding of customer experience fundamentals

Profile:
• Operational or supervisory roles
• Involved in service delivery, quality, or customer-facing functions.

Key Features:
• Professional recognition within the AACXA community

• Access to certification programs and benchmarking insights

• Voting rights in professional forums (where applicable)

• Use of the designation AACXA

Progression Path:
• Advancement to Practitioner (PACXA) with proven applied experience.

Purpose:
Recognition of experienced professionals actively managing and delivering customer experience initiatives.

Eligibility:

• Minimum 4–7 years relevant experience
• Demonstrated application of CX tools, measurement, and improvement initiatives
• Involvement in cross-functional airport CX programs
Profile:
• CX managers, service quality leads, terminal operations managers, and project leads

• Responsible for implementing CX strategies and improvements

Key Features:
• Eligibility to participate in AACXA technical committees
• Access to advanced training, research, and audit tools
• Eligibility to serve as assessors or contributors to CX benchmarking
• Use of the designation PACXA

Progression Path:
• Advancement to Full Member (MACXA) based on leadership impact.

Purpose:
Professional standing for senior leaders shaping CX strategy, governance, and organizational performance.

Eligibility:

• Minimum 8–12 years senior-level experience
• Demonstrated leadership in CX strategy, policy, or transformation
• Proven impact at organizational or national level.
Profile:
• Heads of CX, senior airport executives, policy leaders, consultants, and advisors
• Strategic decision-makers influencing service excellence.

Key Features:
• Eligibility for leadership roles within AACXA
• Voting rights in General Assembly
• Eligibility for nomination to the Board or Advisory Councils
• Use of the designation MACXA

Progression Path:
• Nomination for Fellow (FACXA) by peers or the Board

Purpose:
The highest professional distinction, recognizing exceptional contribution and leadership in airport customer experience.

Eligibility:

• Minimum 15+ years distinguished professional experience

• Outstanding contribution to CX practice, policy, research, or education

• Recognized continental or international impact
Profile:
• Industry pioneers, thought leaders, senior executives, academics, and policymakers

• Influencers shaping the future of airport CX in Africa and globally

Key Features:
• Honorary senior designation

• Advisory role to AACXA leadership

• Mentorship of emerging professionals

• Use of the designation FACXA

Appointment:
• By nomination and Board approval only