Africa Airports Customer Experience Association (AACXA)
Africa Airports Customer Experience Association (AACXA)
Advancing professional standards, certification, and passenger experience excellence across African airports.
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We are the Africa Airports Customer Experience Association (AACXA), a continental, non-profit authority advancing passenger-centric excellence across Africa’s airports. We set professional standards, deliver certification, conduct research and benchmarking, recognize excellence, and advocate for the voice of the customer—supporting airports, airlines, regulators, and stakeholders to deliver world-class, inclusive airport experiences.
Services We Provide
Standards, Certification & Accreditation
We develop and administer CX standards, certifications, and airport accreditation aligned with global practice.
Research, Benchmarking & CX Audits
We deliver independent research, CX benchmarking, indices, and audits to measure performance and drive improvement.
Training, Advisory & Recognition
We deliver capacity-building programs, executive advisory support, and continental awards that strengthen CX leadership and recognize excellence across Africa’s airport ecosystem.
Africa's Authority for Airport Customer Experience Excellence